While Leo primarily sold his artwork on Etsy, he aspired to provide art enthusiasts with a more dedicated and reliable online space to explore and purchase his creations. To help him expand his reach and offer a seamless shopping experience, we embarked on the project of developing a bespoke e-commerce platform for Leo.
Our journey to implement a user-centered design approach began with extensive research to understand our target users. This involved conducting interviews, surveys, and creating detailed personas. We started by analyzing Leo's existing sales methods and client interactions, which shaped our interview strategy. Visiting Leo in his workshop offered us invaluable insights into his artistic vision and business needs, forming the foundation of our design process.
Key InsightsBased on the results of the interviews with potential users gave us valuable feedback on their art-buying experiences, you can observe the following key insights:
- 1. Preference for Authenticity and Originality
Insight:Art enthusiasts prioritize original artworks over mass-produced items.
Behavior: They actively seek out opportunities to purchase directly from artists or local galleries.
- 2. Engagement through Social Platforms
Insight:Instagram plays a crucial role in discovering new artists and artworks.
Behavior:Users follow hashtags and engage with artists profiles to stay updated on new releases and exhibitions.
- 3. Value in Local and Personalized Experiences
Insight: Berlin-based art enthusiasts value the cultural and personal significance of buying from local artists.
Behavior:They enjoy attending local art events and building relationships with artists and galleries.
We conducted a detailed competitor analysis, benchmarking against leading brands such as Artsy, H&M, Marimekko, Come Tees, and The Broad. Using an Affinity Diagram, we organized our insights to identify key themes, ensuring our design process aligned with user needs and business goals. From our research, we developed specific User Personas that were crucial in shaping our design approach. These personas helped us understand our users' motivations, goals, and pain points. By envisioning their daily routines and identifying moments when our solution would be beneficial, we tailored our design to better meet their needs.